Customer Service Center for Rock My Wings Jewelry

The Brand

All items are handcrafted in our California studio.

Yes, we would be happy to discuss a custom design with you. Please use the Contact Us form to start your request. Due to the higher volume of orders in November-December, we cannot accept custom work during that time.

We absolutely enjoy connecting with business and individuals that align our bold spirit. Please reach out to us using the Contact Us form.

We're always happy to receive your requests, however, we may not be able to honor every request.

Ordering

We accept VISA, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay.

Yes we do! We offer Shop Pay, partnered with Affirm. You can choose Shop Pay at checkout to purchase with a payment plan. Details provided at checkout based on your order total. Available on orders $50 or more.

From time to time, we distribute discount codes to our newsletter subscribers, and various social media platforms. Be sure to enroll in our email list to receive timely updates regarding ongoing promotions. As a gesture of appreciation, you will receive a 20% off code as a welcome gift upon subscription.

Additionally, our Rebel community grants its members access to exclusive discounts, early access to new styles, surprise promos, and special events. To join, follow this link.
Our Jewelry Rewards Program is yet another way to earn free RMW jewelry. With every purchase you make, and by sharing with your friends, you can earn reward points.

Yes, orders shipping to California will be charged sales tax.

We love keeping our regular items in stock! However, if something you want is sold out, don't worry - just get in touch with us and we'll let you know when it's back. Some of our designs are one-of-a-kind, but don't despair! We can discuss making something similar just for you. So please don't hesitate to Contact Us with any questions or special requests!

If you change your mind about your order, no worries! You can cancel it within 24 hours of your purchase. Simply fill out the Contact Us form with your order number. Please keep in mind that for custom orders, we can only accept cancellations before the design process begins.

If your order has already shipped, you can return it by following our return policy. We are sorry, but shipping fees can not be refunded, once the order has been shipped.

We do offer gift cards and they are an excellent option when looking for a last-minute gift or if you're unsure of the perfect design for your recipient. With our gift cards, your recipient can choose their own unique design that fits their personal style. We offer gift cards in a range of denominations to suit your needs.

Gift Cards may be purchased Here.

Absolutely! Every Rock My Wings order is packaged in our signature boxes, perfect for gift giving. We're happy to include a personal handwritten note with the order.

The order will also include a packaging list, but don't worry - there's no pricing information listed! To include a message with your order, leave us a note during checkout.

Got a gift card or discount code? No problem! Just head to the "Checkout" page and you'll see a box on the right-hand side where you can enter your code. Once you've confirmed that it's still valid, your discount will be automatically applied to your order. Please remember that we only allow one discount code per order - and unfortunately, we can't combine gift cards, rewards points, or additional discounts. Just a quick note - our discounts don't apply to shipping or taxes.

shipping

We understand your anticipation to receive your new jewelry or gift, and we strive to process and ship orders from our studio in California within 3-5 business days. Please note that during peak sales periods, order fulfillment may take longer.

Our shipping method is USPS and we require a delivery signature for orders valued over $500. Expedited shipping options can be selected during checkout.

We ship via USPS

Ground Advantage: Formally First Class Mail (orders $0-74.99) $6.00 {Delivery estimate: 2-5 business days}
Priority Mail $10.00. {Delivery estimate: 2-3 business days}
Priority Mail Express $30.00. {Delivery estimate: 1-2 days}
Free Shipping (orders over $75) Method: Best Way

As an option, we provide expedited shipping for the majority of our products. At the point of checkout, you can choose your preferred expedited shipping method, which includes USPS Priority Shipping or USPS Priority Express Shipping.

However, please note that this does not accelerate the processing times of your order. If you require your jewelry promptly for a particular occasion, kindly contact us, prior to placing your order and we will make every effort to accommodate your request as quickly as possible.

In stock items ship within 2-3 business days. This may be a little longer during peak holiday seasons.

Please contact us if you need an item by a specific date, we are always happy to accommodate rush orders whenever possible.

We will keep you informed of your order's progress by sending regular updates, including order confirmation and shipping details, to the email address you provided during checkout. To view your web order status and history online, you are required to create an account on our website. Please note that customers who have not registered will not have access to their online order status or history.

At this time we do not offer International shipping via the website. Please Contact Us to see if we can ship to your country.

We understand how frustrating it can be when carrier tracking systems are unreliable and you're eagerly waiting for your package to arrive. Sometimes, tracking information may indicate that your package is "In Transit". However, based on our experience, it usually means that it's temporarily held up somewhere within the carrier's system and isn't necessarily lost. Unfortunately, we don't have access to any additional tracking information other than what you can see.

If your package is lost or damaged during shipment, please don't hesitate to contact us, We'll gladly provide you with the necessary information to file a claim with the carrier.

In case your package tracking information shows that it was delivered but you haven't received it yet, here are some steps you can take:

Reach out to USPS online or your local post office and report a lost or stolen package.
Check with your neighbors to see if it was mis-delivered to one of them.

As always, we're here to support you through the shipping process and will do our best to help resolve any issues that may arise.

Return & Exchanges

Our goal is for you to be thrilled with your purchase! But, if for any reason you're not completely satisfied or your order has arrived damaged, don't worry - we're here to assist you and make things right.

Please see our full return policy here.

To initiate a return or exchange, simply Contact Us and we will be happy to assist you.

If your order has already shipped, you can return it by following our return policy. We are sorry, but shipping fees can not be refunded, once the order has been shipped.

Jewelry Care & Repairs

To ensure proper care of your new jewelry design, please remove jewelry before:

Showering
Sunbathing
Swimming
Working out
Applying lotions, fragrances, or makeup

Pewter:

Pewter will not tarnish like sterling silver; it will develop a darker color over time. if you want your pewter jewelry to have a shine, yu can polish it

Clean with a soft cotton cloth or soft polishing cloth made for jewelry.
Store in a non-tarnish bag

Sterling Silver Plated Finish:

Sterling silver plate over pewter/brass/bronze with an antique finish. Just like sterling silver, this finish will tarnish when exposed to air over a period of time.

Clean with a soft cotton cloth
Do not use silver cleaners or treated polishing cloths, this will damage the finish
Store in a non-tarnish bag

Sterling Silver .925:

Many of our sterling silver items have oxidized detail. This allows the small details of the design to stand out. For this reason, you cannot submerse your sterling pieces in a liquid cleaner, as it will remove the oxidization in the design.

Clean with a polishing cloth made for sterling silver
Store in a non-tarnish bag

Gemstone Beads:

Use a smooth non treated cloth to gently wipe the beads. Do not submerse the item in jewelry cleaner or water, as this will damage your design.

Most of our designs are handcrafted from pewter. We only use lead & nickel free pewter.

A variety of materials are used in our handcrafted jewelry designs.

Metal Findings: Pewter, brass, bronze, sterling silver
Plated Finishes: The highest quality finishes are used in our plating process.
Chains: Brass, steel have been plated. Stainless steel
Beads: Gemstone
Genuine new and up-cycled leather
Antique Stones/Beads: These items can me more than 50 years old. Many with vintage cuts to them. Please expect inclusions in them, as they are not perfect do to their age. This does not take away from the beauty of the design.
Rhinestones/Beads/Stones: A variety of items are used to achieve the unique design. These may include, glass, vintage, Swarovski® crystal or German/Czech made items.

Absolutely! We are happy to resize your bracelet or necklace to fit your needs. Please Contact Us to get the process started.

In the event that we need to replace beads or components that are no longer available, we will let you know right away and suggest the best substitute. Shipping costs for repairs to our studio are the responsibility of the customer.

Please Note: Turnaround time for repairs is normally 1-2 weeks, from the time the design is received in our studio.

Please visit the repair/resizing page to purchase your repairs.

At our studio, we pour our hearts into crafting every single piece. However, we understand that accidents happen. If your jewelry happens to break within 30 days of your purchase, we will gladly fix it free of charge. Please Contact Us to get the process started.

If it has been more than 30 days, we would still love to help by restringing or repairing it for you. If any beads are lost, we will assess the item and charge accordingly. In the event that we need to replace beads or components that are no longer available, we will let you know right away and suggest the best substitute. Please note that shipping costs for repairs to our studio are the responsibility of the customer.